Refund
Codetech Innovation, referred to as “we,” “us,” or “our,” is the owner of digitronz. The satisfaction of our users (“you” or “your”) is our top priority. Please reach out to our customer service team within 48 hours of receiving an item if you wish to return or exchange it. Please remember that returning damaged or worn items is not allowed.
Return Eligibility
We are dedicated to ensuring your satisfaction with our electronics and have established a clear return policy. To qualify for a return, items must be in their original condition and packaging, along with all accessories and manuals.
Products must not show any signs of wear or damage to be eligible for a return request. Please keep the original receipt or proof of purchase, as this is necessary for processing your return.
Our team will evaluate the return eligibility based on these criteria to provide you with a smooth experience. If you receive an item that is not in its original condition or has missing parts, please contact our support team within 48 hours.
Return Process
Starting a return is straightforward and designed for your ease. First, contact our customer service team to obtain a return authorization number. After receiving approval, carefully package the item and include any necessary documentation. Refunds or exchanges will be processed within 5-7 business days after we receive the returned item. We will notify you once we have received and inspected the returned item, ensuring transparency throughout the process.
Return Shipping
For returns, users are responsible for the shipping costs. However, if the return is due to an error on our part, we will cover those expenses.
Refund Process
Once we receive and verify your return, we will quickly initiate the refund process. Refunds are generally processed using the original payment method for consistency and security. Depending on your financial institution, it may take a few business days for the refund to appear in your account. We work to expedite this process to minimize any inconvenience. Our aim is to ensure that you receive your refund promptly and with complete satisfaction.
Non-Returnable Items
Certain products may not be eligible for return due to health and safety regulations or other restrictions. Typically, personalized or specially customized items cannot be returned.
We also do not accept returns for items that have been used or altered. It is essential to carefully review the product description and policies prior to making a purchase.
Our customer service team is available to answer any questions you may have regarding non-returnable items before you place your order.
Customer Support for Returns
Our dedicated customer support team is here to help with any inquiries related to returns. You can contact us at codetechinnovation24@gmail.com. Whether you need assistance with initiating a return or understanding the refund process, we are just an email away. Our goal is to provide clear, prompt, and helpful information to ensure a positive return experience.
You can also reach us through multiple contact methods, for immediate assistance. We value your satisfaction and are committed to resolving any issues efficiently and effectively.
