Cancellation Policy

Digitronz is owned and managed by Codetech Innovation (“we,” “us,” or “our”). We recognize that situations can change, leading to the need to cancel an order. Our cancellation policy is crafted to offer our users (“you” or “your”) flexibility while facilitating a seamless process. We understand that sometimes circumstances change, and you may need to cancel your order. Our cancellation policy is designed to provide flexibility while ensuring that our operations run smoothly. Customers can request order cancellations under specific conditions, allowing you to make adjustments before the order is processed. We encourage you to review the details of our cancellation policy to understand your options and any applicable procedures. 

How to Cancel an Order

To initiate a cancellation, please contact our customer service team as soon as possible after placing your order. You can reach us via email for prompt assistance. Be sure to include your order number and any relevant details to expedite the cancellation process. If your order has already been processed for shipment, we may not be able to cancel it, but we will guide you through the return process if necessary. 

Conditions for Cancellation

Cancellations are generally accepted if the request is made before the order has been processed for shipping. However, certain items may have restrictions that affect their eligibility for cancellation. For example, products that have already been dispatched or are customized may not be eligible for cancellation. We advise reviewing product descriptions and terms prior to purchasing to understand any specific conditions related to your order.

Changes to Your Order

If you wish to make changes to your order instead of canceling it, please contact our customer service team as soon as possible. Depending on the status of your order, we may be able to adjust quantities, shipping addresses, or even swap items. However, changes can only be accommodated if the order has not yet been processed for shipping. We recommend acting quickly to ensure your modifications can be made before fulfillment. 

Policy Updates

We reserve the right to update our cancellation policy as needed to reflect changes in our operations or industry standards. When significant updates are made, we will notify our customers through appropriate channels, ensuring you are aware of any new procedures or conditions. It is essential to review this policy periodically to stay informed about your cancellation rights and responsibilities. Your understanding and cooperation are appreciated as we strive to provide a smooth shopping experience.